We are partnering with a client who is seeking an experienced IT Support & Cloud Operations Specialist to join our team. This role combines advanced end-user support with exposure to cloud infrastructure and IT operations. The ideal candidate is a strong problem solver with a customer-focused approach and experience supporting enterprise technology environments.
Responsibilities
- Provide Tier 2/3 technical support for desktop, laptop, mobile, printer, and collaboration technology issues.
- Act as an escalation point for complex support requests and drive issues through resolution.
- Troubleshoot hardware, software, networking, and Microsoft 365 related issues.
- Manage user onboarding and offboarding, including account provisioning, access management, and device deployment.
- Configure, deploy, and maintain workstations, peripherals, and endpoint devices.
- Support endpoint management activities, including device provisioning, application deployment, compliance monitoring, and lifecycle management.
- Assist with cloud infrastructure administration, including virtual machines, storage, networking, and related services.
- Perform system updates, patching, and device maintenance to ensure security and reliability.
- Partner with infrastructure, security, and application teams to identify and resolve recurring technical issues.
- Maintain accurate documentation and contribute to process improvements and knowledge sharing.
Qualifications
- 2+ years of experience in IT support, desktop support, service desk, systems administration, or a related role.
- Experience supporting Microsoft 365 and Windows environments.
- Familiarity with cloud platforms, preferably Microsoft Azure.
- Experience with Active Directory, Entra ID, Intune, or similar endpoint management tools.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience preferred.
