From HR Transformation to Enterprise Experience
Opening the session, AJ Covi, Senior Recruiter at Oakleaf Partnership, set the context for the discussion, highlighting how HR’s role has fundamentally shifted.
Rather than operating in silos, HR is now central to enterprise-wide experience design — connecting HR, IT, facilities, finance, and legal into a single, coherent service model. The conversation emphasized a growing mindset shift: moving away from task execution toward problem-solving, enabled by intelligent workflows and AI-driven automation.
How ServiceNow Is Enabling AI-Driven HR at Scale
The ServiceNow team shared how modern HR platforms can act as a single digital front door for employees, centralizing requests, automating workflows, and maintaining strong data governance across sensitive employee information.
Key themes included:
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Reducing manual, high-volume HR work through self-service and AI-powered case deflection
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Improving compliance and risk management in employee relations
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Using AI to intelligently route requests across HR and adjacent enterprise functions
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Leveraging agentic AI to solve end-to-end HR scenarios with minimal human intervention
The session also explored the difference between generative AI and agentic AI, with a focus on how agentic AI can plan, reason, act, and iterate across multiple systems — fundamentally changing how HR teams operate.
Real-World Perspective: AI in Practice at News Corp
A highlight of the session was the real-world perspective shared by Rob Daniels, Director of HR Service Delivery at News Corp.
Drawing on his experience both as a former ServiceNow practitioner and now as an in-house HR leader, Rob spoke candidly about:
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Implementing enterprise onboarding workflows integrated with Workday
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Automating complex processes such as tuition reimbursement and employee changes
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Lessons learned around adoption, data readiness, and knowledge management
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The importance of aligning AI investment with clear strategic outcomes
His insights reinforced a consistent message throughout the session: the technology is ready, but success depends on clarity of vision, strong foundations, and thoughtful execution.
Looking Ahead: The Future of HR Is Autonomous
The discussion concluded with a forward-looking view of HR’s future — one where autonomous, AI-driven service models handle the majority of routine employee interactions, allowing HR teams to focus on strategic initiatives, workforce planning, and experience design.
As employee expectations around AI continue to rise, the consensus was clear: AI in HR is no longer optional. Organizations that fail to act risk falling behind both operationally and culturally.
Watch the Recording and Continue the Conversation
If you would like to explore these insights in more detail, you can watch the full session recording below.
For further information, or to discuss how these ideas apply to your organization, please contact AJ Covi at Oakleaf Partnership.
Oakleaf will continue to host conversations like this, bringing together HR leaders, technology partners, and real-world practitioners to explore what’s next for the function.
