Oakleaf - Your Vision, Our Passion

Our client, a leading Investment Bank based in Camberley (Surrey) is seeking an HR Advisor to join their Shared Service team.

The successful candidate will ideally have financial services experience and has had worked within a demanding and fast paced environment.

Key Responsibilities 
§ Ensure a positive experience for all employees by providing excellent service at all times 
§ Take internal calls and web based queries and provide best resolution and support 
§ Log all inbound calls and updates into a call logging & case management system 
§ Provide guidance to employees on HR procedures and systems 
§ Give first line guidance on HR policies to employees 
§ Provide employment verification letters 
§ First line of support for payroll queries 

Core skills/Knowledge/Competency Requirements 
§ Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business 
§ Excellent team player with the ability to build effective team relationships and promote an environment of trust and flexibility 
§ General IT/MS Office skills are essential; practical knowledge of HR IT Systems (Oracle, Siebel) desirable 
§ Resolution and results driven with a flexible and can-do attitude 
§ Experience of working within a customer service environment 
§ Risk awareness – handle confidential information with due diligence 
§ Accuracy and attention to detail – recording detailed notes in the call logging system and responding to all queries with accurate information 
§ Ability to multitask and prioritise workload

If you are interested in this fantastic opportunity please apply below.