Oakleaf - Your Vision, Our Passion

My client, a leading international financial services firm has a fantastic opportunity for a Human Resources Advisor/Administrator to be based in Surrey. This role sits within the HR service centre which supports the HR function which includes Payroll, HR Information Systems and Data Management.

Key Responsibilities:

• Support employees across the bank meet their HR needs.
• Ensure a positive experience for all employees by providing excellent service at all times .
• Take internal calls and web based queries and provide best resolution and support
• Log all inbound calls and updates into a call logging & case management system
• Provide guidance to employees on HR procedures and systems
• Give first line guidance on HR policies to employees 
• Provide employment verification letters
• First line of support for payroll queries

Key Skills and Experiences:

• Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business
• General IT/MS Office skills are essential; practical knowledge of HR IT Systems (Oracle, Siebel) desirable
• Resolution and results driven with a flexible and can-do attitude
• Experience of working within a customer service environment 
• Risk awareness – handle confidential information with due diligence
• Accuracy and attention to detail – recording detailed notes in the call logging system and responding to all queries with accurate information
• Ability to multitask and prioritise workload

The successful candidate will have exception customer service skills, and will be able to maintain and promote relationships with the wider HR colleagues and teams. If you are an excellent team player with the ability to work effectively within a fast paced environment then please apply online today.